File A Damage Report

Ohno! If you’re here, it means that something happened to your order while in transit and now you’re looking at damaged goods.

First, John and I are so sorry. We work hard to make sure that your shipment is well protected before it leaves here. It’s very upsetting when damages occur at all, and we’re very sorry that it happened to you.

Second, the fastest way to a resolution is by clicking the red link to the damage report form below.  We’ll need your contact information and photos of the order number (on the packing slip) and the damage. Once you've completed the form, click "Send" to submit your information.

Thanks for hanging in there with me. Let’s get this fixed.

Sincerely,

Jennifer Sinclair
Owner
The Novena Rose Company, LLC
novenarose.com