File A Damage Report
Ohno! If you’re here, it means that something happened to your order while in transit and now you’re looking at damaged goods.
First, John and I are so sorry. We work hard to make sure that your shipment is well protected before it leaves here. It’s very upsetting when damages occur at all, and we’re very sorry that it happened to you.
Second, the fastest way to a resolution is by clicking the red link to the damage report form below. We’ll need your contact information and photos of the order number (on the packing slip) and the damage. Once you've completed the form, click "Send" to submit your information.
Thanks for hanging in there with me. Let’s get this fixed.
Sincerely,
Jennifer Sinclair
Owner
The Novena Rose Company, LLC
novenarose.com
About Us
From branded merch for a launch to personalized gifts for your loved ones, and everything in between, all of our work here at The Novena Rose Company is dedicated to the glory of God and the salvation of souls.
Our founding principles:
- Love for God and the Sacraments
- Beauty and technical excellence
- Top quality tools and materials
- Gratitude and hard work, with a heart to serve
You have a lot of choices when it comes to custom laser engraving, uv printing, and gold leaf gilding, which can hollow out the maker/customer relationship. Here, you are always more than the bottom line to us.
We would love to be your go to for gifts and goods that bring more light to the world.
Blessings,
John & Jennifer Sinclair