Ohno! If you’re here, it means that something happened to your order while in transit and now you’re looking at damaged goods.

First, John and I are so sorry. We work hard to make sure that your goods are well protected before shipping. It’s very disappointing when damages occur at all, and we’re very sorry that it happened to you.

Second, the fastest way to a resolution is by completing the damage report below.  We’ll need your order information, and to see photos of the damage. Once you've completed the form, click "Send" and we'll receive it immediately.

Thanks for hanging in there with me. Let’s get this fixed.

Sincerely,

Jennifer Sinclair
Artist and Co-founder
The Novena Rose Company, LLC
novenarose.com